YouTube TV now offering partial refunds for some customers

If you’re a YouTube TV user that’s frustrated by the recent ripping away of Disney content from the Google-owned streaming service, then there’s a silver lining: as per user findings over on Reddit, which have since been reported on by tech outlets like 9to5Google and TechRadar, a new $10 per month for six months compensation credit is now being offered sporadically to at least a subset of paying customers.

This offer follows a publicized spat between Google and Disney, in which the latter pulled its intellectual properties from the former’s streamer after the two butted heads over content licensing rates. In addition to the live Disney Channel itself, ABC, ESPN, FX, Nat Geo, and more have all vanished from YouTube TV as of late last week, which lines up with when the two companies’ existing distribution contract expired.

Google, for its part, confirmed on October 30 that it’ll be offering subscribers a $20 credit if Disney content “remains unavailable for an extended period of time.” The company has yet to comment on the $10 credit now being offered to some users, or whether this is a part of, or a replacement for, the previously-promised $20 credit offering.

How to claim your YouTube TV compensation

As of the time of writing, the claiming process is quite obfuscated

If you’re an active, paying YouTube TV subscriber, then you may be eligible for a partial refund. To check eligibility and to claim your credit, follow these steps:

1. Visit the YouTube TV desktop website via a PC web browser.
2. Log into your YouTube TV account with your credentials.
3. Next, navigate to Settings > Membership > Manage Plan > Redeem your offer > Agree.
4. By hitting the Agree button, the $10 credit offer will be applied to your billing cycle on a recurring basis for the next six months.

If the option to redeem this promotional price offer isn’t present on your screen, don’t fret. As mentioned, the offer appears to be rolling out inconsistently across YouTube TV’s subscriber base, and so it might not have rolled out to your individual account as yet.

I’d also recommend keeping an eye out for email updates and other communications from the YouTube Team or from Google itself. I expect the company to shed light on the situation in the coming days or weeks, in addition to publishing an official acknowledgment or support page document for this promotional offering.